Privacy Policy

Effective Date: September 2, 2026
Last Updated: September 2, 2026

TOPTEKSYSTEM respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how TOPTEKSYSTEM ("TOPTEKSYSTEM", "we", "us", or "our") collects, uses, discloses, protects, and retains personal information when you visit or use our website at https://topteksystem.com (the "Website"), contact us, request our services, purchase products, or otherwise interact with us.

By using our Website or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1. About TOPTEKSYSTEM

TOPTEKSYSTEM is an electronics sales and repair business located in Markham, Ontario, Canada.

Our services may include the sale, diagnosis, repair, maintenance, and support of electronic devices and equipment, including computers, laptops, mobile phones, gaming consoles, and related electronic products.

Business Address:
3000 Hwy 7 East, Unit A9
Markham, ON L3R 6E1
Canada

Telephone:
(905) 604-0700
(905) 604-7475

Website:
https://topteksystem.com

2. What Is Personal Information?

For the purposes of this Privacy Policy, "Personal Information" generally means information about an identifiable individual.

Depending on how you interact with TOPTEKSYSTEM, this may include your name, email address, telephone number, address, information relating to a service or repair request, and other information that can reasonably be associated with you.

We aim to collect only the information that is reasonably necessary for the purposes described in this Privacy Policy.

3. Information We Collect

We may collect information directly from you, automatically through your use of our Website, or from third parties where appropriate and permitted by law.

3.1 Information You Provide to Us

When you contact us, request a quote, request a repair, purchase a product, submit a form, or otherwise communicate with us, we may collect information such as:

Full name;
Email address;
Telephone number;
Mailing or billing address, where applicable;
Information about the product or device you ask us to repair, diagnose, service, or sell;
Information about the issue or problem with a device;
Appointment or service details;
Communications you send to us;
Information necessary to process a transaction;
Any other information you voluntarily provide to us.

3.2 Device and Technical Information

When you visit our Website, certain technical information may automatically be collected, depending on the Website configuration and technologies we use.

This may include:

IP address;
Browser type and version;
Operating system;
Device type;
Language and general location information;
Date and time of access;
Pages visited;
Referring website;
Website interactions and navigation information;
Technical information necessary to maintain website security and functionality.

This information may be collected in aggregated or de-identified form for analytical and security purposes.

3.3 Information Relating to Repair Services

If you bring or send a device to TOPTEKSYSTEM for repair, diagnosis, or service, we may collect information reasonably necessary to identify the device, communicate with you, provide the requested service, and document the repair.

Depending on the circumstances, this may include:

Device make and model;
Serial number or other device identifier;
Description of the reported issue;
Repair or diagnostic information;
Service history;
Customer contact information;
Information necessary to return the device to you.

Please do not provide passwords, authentication codes, financial information, or other sensitive information unless it is genuinely necessary for the requested service.

Where access to a device or account is necessary to perform a requested service, we will seek to handle such information only for the purposes reasonably required to provide that service.

4. How We Collect Information

We may collect Personal Information when you:

Visit or use our Website;
Contact us by telephone, email, or other communication methods;
Submit a contact or service request form;
Request a quote;
Purchase or inquire about a product or service;
Bring a device to us for repair or diagnosis;
Communicate with our staff;
Subscribe to communications or marketing, where available;
Participate in promotions, surveys, or other activities;
Interact with our Website through cookies or similar technologies.

We may also receive limited information from service providers or third-party platforms that support our Website, analytics, communications, advertising, or other business operations.

5. How We Use Personal Information

We may use Personal Information for reasonable purposes related to our business and the services you request, including to:

Provide, manage, and improve our products and services;
Diagnose, repair, maintain, or service electronic devices;
Process transactions and service requests;
Respond to inquiries and customer service requests;
Contact you regarding a repair, order, appointment, quote, or service;
Provide updates concerning your transaction or service;
Verify information where reasonably necessary;
Maintain business and service records;
Protect the security and integrity of our Website, systems, customers, and business;
Detect and prevent fraud, unauthorized activity, or misuse;
Understand how visitors use our Website;
Improve our Website, services, products, and customer experience;
Conduct internal business, statistical, and analytical activities;
Send marketing communications where permitted by law and where required consent has been obtained;
Comply with applicable legal, regulatory, accounting, or other obligations;
Establish, exercise, or defend legal rights or claims.

We will not use Personal Information for purposes that are incompatible with the purposes for which it was collected unless permitted or required by law or we obtain appropriate consent.

6. Consent

Where required by applicable law, we will obtain meaningful consent before collecting, using, or disclosing your Personal Information.

Depending on the circumstances, consent may be express or implied where permitted by law.

You may refuse to provide certain Personal Information. However, doing so may prevent us from providing certain products or services, responding to a request, processing a transaction, or completing a repair.

If we wish to use your Personal Information for a new purpose that is not reasonably compatible with the original purpose, we may seek additional consent where required.

7. Marketing Communications

If you choose to receive promotional communications from TOPTEKSYSTEM, we may use your contact information to send information about:

Products and services;
Special offers;
Promotions;
New services;
Relevant business updates.

You may unsubscribe from promotional email communications at any time by using the unsubscribe mechanism provided in the communication or by contacting us.

Unsubscribing from marketing communications does not prevent us from sending important non-promotional communications that are necessary for a transaction, repair, service request, account, security matter, or other administrative purpose.

Electronic marketing communications will be handled in accordance with applicable Canadian requirements.

8. Disclosure of Personal Information

We do not sell or rent your Personal Information.

We may disclose Personal Information where reasonably necessary to operate our business and provide requested products or services.

Depending on the circumstances, this may include disclosure to trusted service providers that assist us with:

Website hosting and operation;
Website maintenance;
Information technology and security;
Data storage;
Payment processing;
Communications;
Email delivery;
Analytics;
Customer support;
Marketing services, where applicable;
Professional, legal, accounting, or business services.

These service providers may process information on our behalf and may be located in Canada or other jurisdictions.

We may also disclose Personal Information when required or permitted by law, including where reasonably necessary to:

Comply with a legal obligation, court order, subpoena, or government request;
Detect, prevent, or investigate fraud or unlawful activity;
Protect the rights, property, safety, or security of TOPTEKSYSTEM, our customers, or others;
Establish, exercise, or defend legal claims;
Respond to an emergency or other circumstance permitted by applicable law.

9. Service Providers Located Outside Canada

Some service providers we use may process or store information outside Canada.

When Personal Information is processed outside Canada, it may be subject to the laws of the jurisdiction where it is processed or stored and may be accessible to governmental authorities in accordance with applicable law.

We take reasonable steps to select service providers and implement contractual or other safeguards appropriate to the circumstances.

10. Cookies and Similar Technologies

Our Website may use cookies and similar technologies.

A cookie is a small text file that may be stored on your device when you visit a website.

Cookies may help us:

Operate and secure the Website;
Remember preferences;
Understand how visitors use the Website;
Improve website performance;
Analyze traffic and user interactions;
Provide or measure relevant advertising, where applicable.

Cookies may be:

Session Cookies

These cookies are temporary and are generally deleted when you close your browser.

Persistent Cookies

These cookies remain on your device for a specified period and may help remember preferences or recognize returning visitors.

Third-Party Cookies

Some cookies may be placed by third-party service providers whose services are integrated into our Website, such as analytics, advertising, social media, or other functionality.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or performance of portions of the Website.

11. Analytics

We may use analytics services, such as Google Analytics, to understand how visitors interact with our Website and to improve our services and online experience.

Depending on the configuration of these services, information such as IP address, device information, browser information, pages visited, approximate location, and interaction data may be collected.

We will configure and use analytics tools in accordance with applicable privacy requirements and the settings available through the relevant service.

Third-party analytics providers may have their own privacy policies governing their handling of information.

12. Third-Party Websites and Services

Our Website may contain links, integrations, widgets, reviews, maps, social media features, or other content provided by third parties.

For example, our Website may include services or content provided by companies such as Google or other third-party platforms.

When you interact directly with a third-party service, that third party may collect information in accordance with its own privacy policy and terms.

TOPTEKSYSTEM does not control the privacy practices of third-party websites or services.

We encourage you to review the privacy policies of third-party services before providing them with Personal Information.

13. Google Business Reviews and Third-Party Content

Our Website may display reviews, ratings, maps, or other publicly available information provided through third-party platforms such as Google.

Information displayed through such integrations may be subject to the privacy policies and terms of the applicable third-party provider.

TOPTEKSYSTEM does not claim ownership over third-party content merely because it is displayed or referenced on our Website.

14. Security of Personal Information

TOPTEKSYSTEM takes reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the Personal Information we hold.

These safeguards may include measures designed to protect Personal Information against:

Unauthorized access;
Unauthorized use;
Loss;
Theft;
Disclosure;
Modification;
Destruction.

However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

Accordingly, while we take reasonable precautions, we cannot guarantee absolute security of Personal Information.

15. Privacy Breaches

If we experience a privacy breach involving Personal Information, we will assess the circumstances and take reasonable steps to contain, investigate, and address the breach.

Where required by applicable law, we will provide notification to affected individuals, regulators, or other parties.

We may also take additional measures to prevent similar incidents from occurring in the future.

16. Retention of Personal Information

We retain Personal Information only for as long as reasonably necessary for the purposes for which it was collected, including to:

Provide products and services;
Complete and maintain repair records;
Maintain business and accounting records;
Resolve disputes;
Protect our legal rights;
Meet contractual obligations;
Comply with applicable legal, tax, accounting, and regulatory requirements.

When Personal Information is no longer reasonably required, we will take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable legal and business requirements.

17. Accuracy of Personal Information

We take reasonable steps to keep Personal Information in our possession accurate, complete, and up to date where it is necessary for the purposes for which it is used.

If you believe that the Personal Information we hold about you is inaccurate or incomplete, you may contact us and request a correction.

18. Your Privacy Rights

Subject to applicable law and certain exceptions, you may have the right to:

Request information about the Personal Information we hold about you;
Request access to your Personal Information;
Request correction of inaccurate or incomplete Personal Information;
Ask questions about how your Personal Information is collected, used, or disclosed;
Withdraw consent where withdrawal is legally available and practical;
Request information about our privacy practices and policies;
Make a privacy complaint if you believe your Personal Information has not been handled appropriately.

These rights are subject to applicable legal exceptions and limitations.

19. How to Make a Privacy Request

To make a privacy-related request, please contact TOPTEKSYSTEM using the contact information provided in this Privacy Policy.

When appropriate, we may need to verify your identity before providing access to Personal Information or making changes to information we hold.

We will respond to reasonable privacy requests within the time required by applicable law.

20. Privacy Complaints

If you have a concern about how TOPTEKSYSTEM has handled your Personal Information, we encourage you to contact us first so that we can review and attempt to resolve your concern.

You may submit a privacy complaint by contacting us using the information below.

If your concern cannot be resolved directly with us, you may have the right to contact the appropriate privacy regulator, including the Office of the Privacy Commissioner of Canada, depending on the circumstances and applicable law.

21. Children's Privacy

Our Website and services are intended for a general audience and are not specifically directed at children.

We do not knowingly seek to collect Personal Information from children where such collection is not appropriate or permitted by law.

If you believe that a child has provided Personal Information to us in circumstances where it should not have been collected, please contact us so that we can review the matter and take appropriate action.

22. Corporate Transactions

If TOPTEKSYSTEM is involved in a merger, acquisition, reorganization, financing, sale of assets, or other corporate transaction, Personal Information may be transferred as part of that transaction where permitted by law.

Any such transfer will be handled in accordance with applicable privacy requirements.

23. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

Our business;
Our Website;
Our services;
Technologies we use;
Legal or regulatory requirements;
Our privacy practices.

When we make material changes, we may update the "Last Updated" date at the top of this Privacy Policy and, where appropriate, provide additional notice.

Your continued use of the Website after an updated Privacy Policy becomes effective constitutes your acknowledgment of the updated policy, to the extent permitted by law.

24. Contact Us

If you have questions, concerns, privacy requests, or complaints regarding this Privacy Policy or the handling of your Personal Information, please contact TOPTEKSYSTEM.

TOPTEKSYSTEM
3000 Hwy 7 East, Unit A9
Markham, ON L3R 6E1
Canada

Phone:
(905) 604-0700
(905) 604-7475