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Here you will learn how to troubleshoot one or more of the following MagSafe adapter symptoms.
Apple has power adapters with a range of connectors. Classify your adapter from the examples below before troubleshooting further.
Below steps classify the reason of the subject and find out which solutions are available.
If you see a spark
Sometimes when you plug the power adapter into the wall, you may see a spark. This is usually normal and can occur when you plug any electrical appliance into a live outlet. If the spark comes from somewhere other than the blades of the plug, if you experience any damage or discoloration of the adapter, or if you have other concerns about sparking, contact Apple.
Troubleshooting power adapter issues
Confirm that the power outlet you’re using is working properly. Plug in a known good appliance, such as a lamp, TV, or clock, and confirm it powers on properly.
Select the appropriate power adapter for your Apple portable computer. You can use a higher wattage power adapter, but you cannot use one with less wattage without potential operating issues.
Unplug the power adapter from the wall, let it sit for 60 seconds, then plug the adapter back in.
The power adapter may become hot during normal use as heat generated during operating radiates from the adapter’s casing. Always put the power adapter directly into a power outlet or place it on the floor in a well-ventilated location. If you are using your MagSafe adapter in a poorly ventilated area such as on a couch, in thick carpeting, on bedding, or a pillow, or if the MagSafe adapter is covered by a blanket or other form of insulation, it may turn itself off in order to prevent damage to the adapter. The adapter may still be quite warm in this state and should be allowed to cool before handling.
If you’re using the AC plug (also known as a “duck head”) with the power adapter, swap it out for the included two- or three-pronged AC cord, or if you are using the two- or three-pronged AC cord swap it out with the AC plug. Either connector can be easily connected the adapter as shown below.
Check bellow suggestions for the best performance of your AC plug or three-prong cable:
If you notice any of the following, stop useing of the AC plug or three prong cable:
Strain relief is a situation where the DC cable (the thin cord that attaches the MagSafe connector to the power adapter) divides from the end of the MagSafe connector or from the other end of the thin cord, at the power adapter. Under continued use, the cable may discolor and the rubber molding may become deformed. Another indication of possible strain relief that is not always visible to the eye is intermittent electrical connectivity. You can often verify this condition by wiggling the cable back and forth near the MagSafe connector and observing whether the LED indicator (which turns amber or green) flashes on or off depending on the position of the cord.
Here are some additional information about decreasing strain relief problems, check the bellow articles:
You should not use power adapters that have strain relief damage or that are missing insulation or rubber. Never try to repair an adapter cable in this state.
Occasionally you may determine that the MagSafe adapter for your computer is not working correctly just because the pins inside the MagSafe connector are stuck.
For example, the pins on the connector of the MagSafe adapter shown below are stuck down.
When you guess that a pin is stuck down, try unplugging and re-plugging the MagSafe adapter into the power port. The pins should move and reset themselves to a neutral position. If you find that a pin isn’t resetting itself, softly press the pin sideways using a fingertip or other soft, non-scratching surface to see if the pin will reset itself. If the pin will not reset, please refer to the Learn more section at the bottom of this article.
Be sure to regularly inspect and clean both the MagSafe adapter connector and the power port on your Apple portable computer for dirt or signs of damage.
For cleaning the MagSafe port on your Mac Notebook, disconnect the adapter from the wall outlet. Remove debris softly with a cotton swab or a soft bristle toothbrush. Be careful not to get any cotton fibers stuck in the MagSafe in port. Note: Remove the battery from the computer if you are using a Mac Notebook with a removable battery.
To clean the MagSafe connector and pin area, disconnect the adapter from the wall outlet and from the computer. Remove debris softly with a cotton swab or a soft bristle toothbrush. Be careful not to get any cotton fibers stuck in the pin receptacle and to not bend or otherwise damage any of the pins.
Sometimes in some issues, operating system or firmware updates may be available for your computer which improves communication with your power adapter. To check for software updates, go to the Apple () menu and choose the option for Software Update. This will search for updates for your computer which you can review and install.
After following the steps above, see if the computer is charging and the LED is lit. If not, please refer to the Learn more section below.
Whether or not your product is in or out of warranty, you can take your adapter to an Apple Authorized Service Provider or Apple Retail Store for evaluation and replacement if necessary. Pending the results of the evaluation, you may or may not be qualified for a replacement adapter free of charge. Signs of accidental damage would negate any coverage. Be sure to bring in the computer used with the adapter; it is necessary to process potential adapter replacements.
MacBook Repair at TopTek
Mag safe 2/USB C (charging port Replacement)
This Repair service fixes charging issues. If you are experiencing charging issues you’re your mac first follow up some steps before calling to either Apple or TopTek system.
Check on both the power adapter and the power port on computer to see if any debris or object blocking the port. The object can be removed with dry toothbrush. If after this step you still have issues with charging port please call us or make an appointment online.
TopTek System (TTS) is an Apple authorized service provider in Markham with professional and experienced team of Apple Certified Technician. Performing Apple products repair services, under warranty, out of warranty, exchange and repair extensions programs. TopTek system can offer you same day service for iPhone Screen and Battery replacement also we can repair all issues on iPhone, iMac, Macbook Pro, Macbook air and other Apple products. TopTek System can provide service to Markham, Toronto, Richmond Hill, Vaughan and North York regions. Also, TTS expand its services and activities in IT fields included Supporting and Maintenance of IT products of organizations like Laptops and computers, Network and Network Security Services and Managed Network Services.
We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare plan coverage, whichever is longer. We offer this whenever you get service from us or any other Apple Authorized Service Providers.
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