Prepare Your iPhone, iPad, or iPod Touch for Service

In order to protect your information and save time, follow these steps before servicing your device.

Before you bring in your device

First of all, check these below steps then you can take your device to an Apple Store, Apple Authorized Service Provider, or carrier. In case your device won’t turn on or respond, finish as many steps as possible:

  1. Back up your iOS device.
  2. Check to remind Apple ID password. Some repairs, need your Apple ID password to erase your device and turn off Find My iPhone.*
  3. Bring your sales receipt (if possible), in case your service needs proof of purchase.
  4. Bring your device and any accessories that you need help with.
  5. Bring a form of personal identification, like a driver’s license, passport, or other government-issued ID.
  6. If you haven’t already, check whether you need an appointment before you go to a service location. For example, schedule a Genius Bar reservation before you go to an Apple Store. 

Before you send your device

You can easily, go through these below steps before sending your device for repairing or any replacement. If it won’t turn on or respond, do as many steps as possible:

  1. If you need to send in an iPhone that’s paired with an Apple Watch, unpair your devices. When you unpair, your iPhone will create a new backup of your Apple Watch. You can use the backup to restore your Apple Watch when your iPhone returns from service.
  2. Back up your iOS device.
  3. Go to Settings > Messages and turn off iMessage.
  4. Go to Settings > [your name] > Find My [device], then turn off Find My [device] to disable Activation Lock. Enter your Apple ID password, and tap Turn Off.
  5. Erase your device. Go to Settings > General > Reset > Erase All Content and Settings. If asked, enter your passcode and Apple ID password. If you can’t erase your device because it won’t power on or isn’t responding, you can remove it from iCloud.com. Learn how.
  6. Get rid of any SIM card, case, or screen protector from your device and keep your cable and charger.

Right now, your device is prepare enough to send. If you arranged a repair request, you should have received instructions for how to mail in your device. If you didn’t get instructions or you haven’t set up a repair request, contact Apple Support.

Need help?

Contact Apple Support for more information.

*If you can’t turn off Find My iPhone, unfortunately Apple may not be able to service your device. This policy is in force to prevent unauthorized persons from servicing your device without your awareness. If you don’t remember your Apple ID and Password, please go to iForgot.

Apple Product Services at TopTek

TopTek System (TTS) is an Apple authorized service provider in Markham with professional and experienced team of Apple Certified Technician. Performing Apple products repair services, under warranty, out of warranty, exchange and repair extensions programs. TopTek system can offer you same day service for iPhone Screen and Battery replacement also we can repair all issues on iPhone, iMac, Macbook Pro, Macbook air and other Apple products. TopTek System can provide service to Markham, Toronto, Richmond Hill, Vaughan and North York regions. Also, TTS expand its services and activities in IT fields included Supporting and Maintenance of IT products of organizations like Laptops and computers, Network and Network Security Services and Managed Network Services.

About Top Tek System

TopTek System (TTS) is an Apple authorized service provider in Markham with professional and experienced team of Apple Certified Technician. Performing Apple products repair services, under warranty, out of warranty, exchange and repair extensions programs. TopTek system can offer you same day service for iPhone Screen and Battery replacement also we can repair all issues on iPhone, iMac, Macbook Pro, Macbook air and other Apple products. TopTek System can provide service to Markham, Toronto, Richmond Hill, Vaughan and North York regions. Also, TTS expand its services and activities in IT fields included Supporting and Maintenance of IT products of organizations like Laptops and computers, Network and Network Security Services and Managed Network Services.

Our Services

Our guarantee after service

We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare plan coverage, whichever is longer. We offer this whenever you get service from us or any other Apple Authorized Service Providers.

Contact Us

  • 3000 Hwy 7 East, Unit A9
    Markham, ON L3R 6E1

  • (905) 604-0700 | (905) 604-7475
  • info@topteksystem.com
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  • Same-Day Battery Replacement

  • Same-Day iPhone Display Replacement

  • Hard Drive & Memory Upgrade

  • Also We Do iPhone Screen Replacemenet, MacBook Pro Screen Replacemene, MacBook Air Screen Replacemene, iMac Screen Replacemene, iPad Screen Replacemene, iPod Screen Replacemene,
    Within 1 Hour till 3 Business Days!!!

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